In accordance with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles, this Privacy Policy outlines the way in which Peter W Beck Pty Ltd. ABN 37 008 011 550 trading as Becks Group Australia, (we, us, or our) manages your personal information when you interact with us. 

Your interactions with us might include but are not limited to:

- navigating our website located at https://www.becksgroup.au
- attending our premises or promotional events; and
– enquiring about or purchasing our jewellery and precious metal products or services (Products and Services).

If you do not agree with us managing your personal information in the manner set out in this Privacy Policy, please do not provide it to us. In those circumstances, we may refrain from providing, or may be unable to provide, our Products and Services to you. 

We may amend this Privacy Policy from time to time. Please review our Privacy Policy each time you interact with us to keep up date with any changes.

1. What is personal information and what we collect and hold?
   In this Privacy Policy, personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable: regardless of the format in which it is recorded and whether the information or opinion is true.

For ease of reference, throughout this Privacy Policy, we refer to personal information as data.  The kinds of data we may collect, hold and process about you depends on how you interact with us.  For example, we may collect and hold data which includes, but is not limited to:

• your name, phone number, street address, postal address, email address, date of birth, gender, signature and occupation;

• financial information (for example, your credit information and bank account details);

• your government related identifiers (for example, Australian driver’s licence numbers and passport numbers);

• the location of your computer’s IP address and the computer system you are using;

• details of how you interact with us, including via the website;

• your employment history and educational or training qualifications, with your consent other reasonable or potentially sensitive information required to on board you and/or process an application for employment if you are a prospective employee and/or otherwise required or permitted by law.  The inability by us to collect or validate certain information may result in us being unable to properly onboard you or proceed with an application for employment;

• photographs, video or CCTV footage in which your image appears or voice is recorded;

• other data which is required for us to provide a Product or Service or respond to your information requests; and trading and/or transactional history;

• any other data about you or third parties that you provide to us directly.

  2. How do we collect your data?
  We collect data directly from you, when providing our Products and Services, during the course of commercial trading and marketing activities, and when onboarding as a new employee, or as part of our recruiting process. This may occur when we contact you via email, over the phone, in person or during your interactions with our website or social media pages.  We may also collect data from publicly available sources or third parties who you have authorised us to deal with, to enable our provision of the Products and Services.

  3. Why do we collect your data?
  We collect data directly from you, when providing our Products and Services, during the course of commercial trading and marketing activities, and when onboarding as a new employee, or as part of our recruiting process. This may occur when we contact you via email, over the phone, in person or during your interactions with our website or social media pages.  We may also collect data from publicly available sources or third parties who you have authorised us to deal with, to enable our provision of the Products and Services.

  We collect your data for a number of reasons, including:

• for security and verification of identity purposes;

• to operate, develop, improve or refine our Products and Services as well as tailoring them to give you a customised experience;

• to provide our Products and Services or information about them, as well as to drive engagement with our business;

• to provide you with information that you request or to respond to your enquiries;

• to comply with our legal obligations and for quality assurance purposes;

• to assess the employability of job applicants;

• to enable us to make use of third-party service providers whose products or services are used to provide our Products and Services to you;

• to cooperate with law enforcement bodies and government agencies where required by law; and

• to update our records and keep your data up to date.

  Our use of your data may extend beyond the uses described above but will be restricted to purposes that are related to our business functions and activities.

  4. Who do we collect your data with?

  We may disclose your data to the following types of third parties:

• our service providers and contractors including but not limited to entities that store your data, verify your identity or process payments on our behalf;

• other third parties whom we have commercial relationships with, for business and related purposes such as accountants, credit agencies, consultants, financial institutions, lawyers and other agents involved in the sale or supply of precious metals and jewellery products or related services;

• merchants or financial institutions to facilitate your use of our Products and Services or when we investigate a claim or dispute a mistaken payment; and

• law enforcement or government agencies as required by law, which may include but is not limited to AUSTRAC (the Australian Transaction Reports and Analysis Centre).

  5. Who do we hold and secure your data?

  We store electronic copies of your data and generally refrain from retaining hard copy documentation, wherever practicable.  Where appropriate, electronic copies of data are secured using password protected computers and databases, in combination with multi-factor authentication.  Our physical premises are also secured with locks, alarms and CCTV.

  Where data is no longer required by law or for the purposes set out in this Privacy Policy, we ensure that such data is destroyed.

  6. Do we send your data overseas?

  We are an organisation based in South Australia, Australia.  The service providers we use for our business, such as information technology or software providers, may have arrangements which store data outside of Australia. 

  7. Do we use your data for direct marketing?

  We use your data for direct marketing activities, including providing you with any event invitations, newsletters and details about upcoming promotional offers on our Products or Services, general business activities and information on our operations. 

  8. Cookies and Google Analytics

  Our website uses “Cookies”. A cookie is a small file placed in your computer’s browser to store your preferences. Cookies do not tell us your email address or personally identifiable information. However, they do recognise you and remember you when you return to our website. When you submit data to our website, this may be linked to the data stored in the cookie.

  Most browsers automatically accept cookies, but you can block cookies by activating the setting on your browser that allows you to control the use of all or some cookies. If you use your browser settings to block all cookies, you may not be able to access all parts of our website and some of our services may not function properly.

  We may use third-party service providers, such as Google Analytics, to monitor and analyse the use our website. Google Analytics is a web service that tracks and reports website traffic. Google uses cookies and IP addresses to track and monitor the use of our website. You can choose to opt out by downloading the Google Analytics opt-out browser add-on https://tools.google.com/dlpage/gaoptout

9. How can you access or correct data we hold about you?

If you wish to access any data we hold about you or believe that any data is inaccurate, incomplete or out of date, please contact our Compliance Officer on any of the methods below:

Phone: +61 8 8440 3378
Email: compliance@becksgroup.au
Post: Becks Group Australia – 14 Duncan Court, OTTOWAY SA 5013

We will review your request and may require you to provide further information, to verify your identity within a reasonable period of time.  We reserve the right to refuse access to your data if we are unable to verify your identity to our reasonable satisfaction. 

Generally, requests may be denied where:

• we believe your request is frivolous or vexatious;

• we are entitled or required to reject a request under the Act or any other law;

• we are unable to verify your identity.

  10. How can you make a complaint or contact us?

  If you have a question or complaint, you can contact our Compliance Officer or on any of the methods below:

  Phone: +61 8 8440 3378

  Email: compliance@becksgroup.au

  Post: Becks Group Australia – 14 Duncan Court, OTTOWAY SA 5013

  We take all complaints seriously and will respond to you within a reasonable period, unless we consider your complaint to be frivolous or vexatious or if we are unable to verify your identity.  If we are unable to resolve your complaint within a reasonable period, we will seek to agree an extension of time with you to resolve the matter.

  If you are not satisfied with the way we have handled your complaint, you can make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au